avvicenda
20 seconds of hotel life00:20
For hotels with 20 to 150 rooms

Digital shift handover for your hotel.Instead ofsticky notes.WhatsApp groups.logbooks.hallway chatter.

What your team knows walks out the door at ten every night. avvicenda™ keeps it: speak your handover, delivered to the right people automatically.

30-day free trial · no credit card

Speak the handover instead of typing it
No setup fee
No app, no IT ticket — works in any browser
Built by a hotel GM after 7 years in the field
Data protection, explained openly

Avvi runs in EU data centres.

Built on

Supabase

Database, login, files

AWS Bedrock

Claude AI · EU data centres

Gladia

Voice input

Hostinger

Hosting

Mistral AI

Translation

Claude doesn’t learn from your entries (AWS Bedrock)
No rankings of individual employees
Role-based access, secured row by row
The Problem

Hotels run on communication. Most of it never arrives.

Before · scattered everywhere
Note: VIP arrival 3 pm 🌸
“did anyone log room 204??”
Logbook: minibar 205, 207…
“morning shift please call maintenance”
avvicenda
Avvi sorts it
After · with the right people
MaintenanceRoom 204 · AC not working
ReceptionVIP arrival 3 pm · fruit basket
HousekeepingMinibar restock · 205, 207, 312

avvicenda™ ends exactly that.

Heard at the front desk

Lines every GM knows.

Six things people say in every hotel — and what's actually behind them.

„Nothing gets lost around here.“
You only notice what's lost when the guest asks.
„The team already knows.“
Everyone knows something. Nobody knows everything.
„We never had a handbook.“
You do. It's called Andrea and she's off on Tuesdays.
„We don't have time for this.“
A good handover saves the follow-up questions.
„You can't write down experience.“
Not the judgment. But the groundwork, yes.
„Better pay keeps people.“
Pay attracts them. Structure keeps them.

Swipe to read more →

The Product

From spoken sentence to completed task.

This is how a handover moves through avvicenda — nobody types it up, sorts it, or chases it.

Just speak your shift.

Three steps.
That's it.

No staff training needed, no IT ticket. Your team speaks a handover like a message to a colleague — the system handles the rest.

01

Speak it

At the end of the shift, say what happened. Voice or text, no templates.

02

Avvi sorts it

Every item gets a category, priority, and department. Urgent things get flagged.

03

Everyone knows

The next shift reads what concerns them. You see the whole house — even from home.

What avvicenda takes over

The 6 things avvicenda takes off your hotel's plate.

From the first handover, every update reaches the right department. No asking around, no chasing.

Speak or type, stored structured. The question “what happened yesterday?” disappears.

0:23

Housekeeping sees housekeeping, maintenance sees maintenance. Nobody digs through other people's messages.

TechnikHousekeepingEmpfang

The night in three to six sentences. With what’s still open.

2 offen · 1 VIP · 29°07:30

VIP preferences, open cases, the quirks of room 12 — documented and available through Avvi, whoever is on duty.

„Zimmer 12 — Allergie Nüsse“

Knows your house knowledge and finds the last seven days of handovers. Your team asks Avvi first, not you.

a„Wo finde ich die SOP für…“

German, English, Italian, Spanish. Everyone speaks their own language; Avvi writes the card in the hotel’s language.

DEENITES
New in avvicenda

From guest feedback to banqueting. Everything reaches operations.

Two new areas turn changes and guest feedback into clear work for the departments that need to act.

Banqueting & eventsIncluded in every plan
The real problem

95 guests instead of 80. The kitchen still has the old function sheet.

A function sheet that stays alive.

avvicenda keeps the enquiry, rooms, schedule, guest count and owners in one shared event record. Every change reaches the departments it affects.

A current function sheet with a change history for kitchen, service and maintenance

A board for enquiries, proposals, options, confirmed events and billing

Expiring options with their deadline and estimated value at a glance

A room timeline for multi-day events, setup, breakdown and conflicts

Package catalogue, customer history and estimated revenue per event

Next up

Create proposals in the hotel’s own brand, send them and let customers accept online.

Google review radarAwaiting Google approval

Guest feedback becomes a task. Not another spreadsheet.

The review radar brings Google reviews together, spots recurring themes and connects feedback with hotel operations.

See topic trends and repeated mentions

Turn a finding into a task for the right department in one click

Prepare reply drafts with the operational context next to them

See every feature
An honest comparison

WhatsApp, a paper logbook or a team tool: already running something?

Good. Then you already know the question that actually matters: does your team use it?

Getting knowledge in
First-generation team tools

Every SOP, every checklist typed into the system by hand

avvicenda

Drop in the file or photograph the checklist — Avvi turns it into entries, your team signs them off

The AI
First-generation team tools

Added on later as an extra module, often at extra cost

avvicenda

The core from day one: it sorts, summarises and shows what’s stuck

Languages
First-generation team tools

Word-for-word translation

avvicenda

Reads the context: everyone speaks their own language, the card is written in the hotel’s language

Getting started
First-generation team tools

A rollout project with a setup fee and training days

avvicenda

A setup assistant walks you through it. No setup fee.

Day-to-day use
First-generation team tools

A menu tree with submenus — searching is part of the shift

avvicenda

Flat navigation, nothing to learn. Anything unclear, just ask Avvi.

A system doesn't earn its keep by sitting there. It earns it by getting used.

What does a lost handover actually cost?

Use your numbers.

Departments4 departments
Shifts per day2 shifts
Avg. hourly rate€18
120 hin handovers / month
€2,160labor cost / month
€25,920per year

A hotel with 4 departments spends €2,160 per month on handovers. avvicenda™ starts at €179.

How we calculate: 2 people per handover × 15 min × departments × shifts per day × 30 days.

Common questions.

Keep reading

Hotel shift handover: the complete guideThe 5 best hotel shift handover tools (2026)Small hotels and the market leader: when it fits, when it does notThe digital hotel handover book: paper, spreadsheet or app?

Your team deserves better than a WhatsApp group.

The first hotels help shape the product and keep their pricing.

30-day free trial · no credit card · cancel anytime during trial