The operating system for hotels. Built piece by piece.
We start with the shift handover — the most broken part of hotel operations. Everything else builds on top.
Shift handover
Voice or text, AI-categorized, role-based, 7-day log.
Avvi — your assistant
Checklist, SOPs, questions and search across your hotel. With memory.
Knowledge
Digital handbook and SOPs. Drop in a file or photograph a checklist — Avvi turns it into structured entries.
GM Daily
Morning briefing: overnight summary, open tasks, VIP, maintenance, weather.
Languages & voice
Speak in any of four languages, detected automatically. Avvi translates the meaning, not word for word — the original stays visible.
Role-based feed
Each department sees only what concerns them. Urgent as a cross-filter.
Housekeeping & rooms
Real-time room board, start the day, walk-in, defect with photo.
Maintenance & technical
Report defects with a photo, a maintenance plan with compliance evidence, pattern detection for recurring faults.
Team messaging
Direct messages, department and leadership channels, quick chat in the feed.
Insights
Metric tiles for management, at a glance.
Notice board
Digital notices with read receipts, visible by role.
Calendar
Weekly calendar in the GM Daily, create and flag appointments.
Training log
A digital training record that fills itself from daily work and goes to the training lead — compliant with German apprenticeship law.
Owner dashboard
Multiple properties at a glance for owners and groups.
Requests
Structured requests between departments instead of shouting across the hall.
Review radar
Google reviews land with the right department — with a suggested reply and the shift entry behind it.
Apprentice module
A dedicated space for trainees: tasks, meetings and a training feed.
Deeper AI
Pattern recognition and full-text archive across every shift.
Banquet & events
Events with run sheet, setup and ownership — every department on the same page.
Team pulse
A monthly anonymous check-in with the team: the mood becomes visible before it turns into a problem.
Document check
Photograph invoices and delivery notes — checked and structured straight to accounting.
PMS integrations
Occupancy and revenue from Mews, Apaleo, Cloudbeds right in the Daily.
Incidents
Log incidents with full context and clean escalation.
App & push
Installable PWA with push notifications to the phone.
Scheduling link
Operational signals to the scheduler: who's out, where more hands are needed.
avvicenda™ is the operational layer for hotels: preserve knowledge, coordinate teams, give owners real-time visibility — starting with the handover.